Maintenance Agreement
At UPS Solutions we are often asked about the difference between our maintenance agreement and manufacturer’s warranty.
The UPS Solutions maintenance agreement is a service provided by UPS Solutions that guarantees a response time of either next day or within a 4 hour period 24 hours a day, 7 days a week. This response time is available in an annual maintenance agreement; it can also include parts and labour if repairs are necessary.
A UPS Solutions manufacturer’s warranty does not offer a technician response time to site if a fault should arise or a scheduled service visit each year to ensure the smooth running of the UPS unit(s) - whereas a UPS Solutions Maintenance Agreement does.
UPS Servicing
Every UPS needs to be serviced regularly to ensure that it is operating correctly and that its batteries are in good working order. As a minimum, a UPS Solutions Maintenance Agreement provides reassurance of knowing that a technician is available when required. Some customers are content with a simple annual subscription which offers the availability of a technician within a given timeframe. Others prefer a more comprehensive service - A tailored UPS Systems Maintenance contract can address all needs.
Maintenance Plans
There are a range of maintenance plans to suit every customer requirement from simple repair through to 24 hour 365 days a year service agreements with specific response times to site.
A UPS Solutions Maintenance Agreement can normally be established very quickly. Where a unit is out of its warranty period we normally request that an initial pre-contract inspection visit is carried out prior to commencement. Once this is completed, a Maintenance Agreement can be effective almost immediately.
Our basic maintenance scheme incorporates:
- - Environmental checks
- Electro-mechanical checks
- UPS functional testing
- Battery assessment
- Provision of service sheets and documentation
- Recommendations for remedial work and improvements of current systems.
An agreement may include any of the following
- - Dedicated after hours assistance 24 / 7
- - Varying response time: next working day, 4 hours or best effort response
- - Out of hours visits
- - Parts and Labour or call out only
- - Routine preventative maintenance visits
- - Upgrade of warranty
